Frequently Asked Questions
Most questions can be answered by reviewing our Frequently Asked Questions. If you cannot find the answer to your questions and need further assistance, feel free to contact customer service.
General Questions
What is the benefit to the employers, property managers or landlords?
The two biggest issues with doing background checks are time and cost. MyBackgroundCheck.com eliminates both of these concerns by giving employers the same background check information they currently pay and wait for INSTANTLY and at NO CHARGE to them. The user pays for the background check and does all of the work in ordering it and supplying access. The share function within MyBackgroundCheck.com allows users to effortlessly share their information with prospective employers, property managers, landlords or anyone else who might require it.
View step-by-step in PDF format »
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What is the benefit to users/consumer?
Users can literally get hired faster by eliminating the wait for background check information through employers. They also demonstrate a proactive and aggressive posture towards getting the job by saving the employer time and money. Your background check information can be sent to and viewed by as many prospective employers or landlords as you wish. It can be emailed, faxed, copied or mailed. We encourage you to include it with all of your applications and resumes.
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Is this legal?
There is nothing illegal about a person supplying employers with their own prepared background check information. It is much the same as giving them a letter of reference. Although a small number of states may prohibit employers from requiring their applicants or employees to pay for their own background check, we believe MyBackgroundCheck.com allows anyone to choose who gets access to their background report. MyBackgroundCheck.com complies with all applicable laws.
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How do employers know this background check information is legitimate?
The background checks performed by MyBackgroundCheck.com are the same exact background check that thousands of employers and corporations currently purchase across the country. Many of these are Fortune 100 and 500 companies. Since the user has no access to alter or modify the background check information it is as secure and accurate as these other background checks.
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How accurate is the background check information?
All information is gathered directly from the primary source. Criminal records are obtained directly from the county courts where the convictions are filed and employment verifications and other checks are conducted directly with the employers or agencies.
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How does this process work?
- Employers, property managers and landlords point users to MyBackgroundCheck.com to obtain their own background check, credit report, etc.
- The user supplies the employer shares their report with the requester using the share function within MyBackgroundCheck.com, allowing them to access and verify the background check information online.
- The employer, property manager or landlord views the background check information online and makes an INSTANT and FREE decision based on the report and their hiring guidelines.
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How long does this take?
Normally just 3 to 5 business days, depending upon what type of background check information is requested.
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Can I use the same background check information to apply with others?
Yes. After purchasing their background check the user can share their reports to as many prospective employers, landlords or any other recipients as they wish.
View step-by-step in PDF format »
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Who can see the background check information?
Only those recipients whom have received a share request from the sender. Recipients will receive an email that they can create a view account and access the information from.
View “How to create a viewer account” step-by-step in PDF format »
View “How to view/print as shared report” step-by-step in PDF format »
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What if we want to order background checks for our business? Can we use your company?
Yes. By ordering your own background checks on applicants, you have a myriad of federal and state laws you need to comply with. Visit our MyBackgroundCheck.com for Small Business site for more information.
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Why does it take 3-5 business days to get my results?
MyBackgroundCheck.com conducts hands-on county searches, in most cases. This means that individuals access county court records across the nation. The extra time for this service helps to ensure that only the most accurate background check information is reported.
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What if I do not have computer access?
You may access the website from any computer. Use a friends computer or one at your local library and navigate to http://www.MyBackgroundCheck.com.
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What does a “Hit” mean?
That depends on the type of search. For a Criminal search it would mean that your identifying information matched a record found in a criminal database.
For verifications such as employment or reference, it would mean that the information you provided did not match the information researched.
If it was a Social Security Search it means that your information did not match the information retrieved.
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What does a “Clear” mean?
That depends on the type of search. For a Criminal search it would mean that none of your identifying information matched any records in a criminal database.
For verifications such as employment or reference, it would mean that all the information you provided matched the information researched.
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Need Help?
How do I login?
2 easy steps:
- First navigate to http://www.mybackgroundcheck.com. Click the “Sign in” link in the top right hand corner.
- Type in your username and password and click “Sign In.” That’s it!
- If you have forgotten your password, click “I forgot my password” in the sign in window and follow the directions.
View “How to Login” step-by-step in PDF format »
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I'm having trouble with my Login/Password
- When creating/changing a password in MyBackgroundCheck.com you must be a minimum of 8 characters long, have at least one capital letter one lowercase letter, and one number.
- When logging in, you password is case sensitive.
- If you cannot remember your password, use the forgot password feature located on the login page. If you still have issues logging in please contact customer service.
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Why has my personal information changed?
If you have received an email stating that your personal information has changed, it simply means that information in your account has been edited.
Examples of this may include:
- Email address
- Current home address
If you haven’t changed any info in your account and have received an email message, please contact us immediately.
View “Why has my personal information changed?” step-by-step in PDF format »
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Why was my email undeliverable?
There are a many reasons why your email may have been blocked: mistyped information, recipient no longer has email account, inappropriate material or some file types are blocked for security purposes (.exe, .bat, .chm, etc.). In some instances the email server sending your messages appears to be listed on a spam blacklist (and you many not even know about it). This may make it difficult for your messages to be delivered or received. Viruses can be distributed; it is possible that your machine may have been infected, which can allow your computer to be used to send spam email. If this is the case, your email address or IP may be blacklisted. Our spam blocking system synchronizes with such blacklists and hence will block anyone listed.
Sometimes the cause cannot be determined, but we still want to assist with the routing of your email to and from us. No matter the reason, we want to help.
We realize that it can be frustrating due to the many possibilities, so let us assist you. Please click the hyperlink below and provide us the necessary information for us to investigate the reason and seek to find a solution.
Contact MyBackgroundCheck.com IT Support »
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Why won't my Credit Card work?
MyBackgroundCheck.com accepts Visa, Mastercard and American Express. If you are having trouble submitting a payment, you might be failing the credit card verification service. This requires that you have the address that you have specified on your account to be an exact match to your billing address on the credit card. Be sure the address entered is the same as the address on any credit invoice received for that card and change your address in your account (located in update/edit info) if needed. If you are still having trouble processing a payment, please contact customer service.
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Why is my SSN a “Hit”?
The Social Security search is not actually a verification provided by the Social Security Administration. The results are provided by a private sector that uses public resources to determine the applicants address history. The reason your Social Security Number would return a hit is simply because there was no history. This is very common for people under 21 who have limited or no credit history, or who have not moved from home. If your SSN search returned a hit and you would like to have it cleared, contact customer service.
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Completing your credit report
You will be re-directed to the EQUIFAX web-site in order to finish your CREDIT REPORT. You may wish to print the following instructions.
TO COMPLETE YOUR CREDIT REPORT: You will need to do the following:
- Follow the instructions on the Equifax web-site to create an Equifax account.
- After creating the account, click on the green "Go to Member Center" button.
- Click on the most recent purchase “SCORE Power.”
- Select "Print Credit Report" and print results.
- Submit printed Credit Report results with your MBC Certificate to anyone who needs to review the background check information.
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Using your credit report
Equifax allows you to view and print out your credit report as often as you want for a period of 30 days. Visit their site at www.MyEquifax.equifax.com.
You will need to remember the username and password you created on their site to view. There is password help at the link above if you have forgotten it.
To share your credit report, print the results from your Equifax account and provide them to anyone who needs to view them (landlords, potential employers etc.).
If you have any questions, please contact customer service.
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How do I create a viewer account?
If you have received an email saying that someone is trying to share their background information with you. For this you will need a viewer account. Don’t worry, set up is easy! First navigate to http://www.MyBackgroundCheck.com and click on the Viewer Account link on the homepage. Fill out the User Account information. Click create account.
View “How to create a viewer account” step-by-step in PDF format »
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How do I create a viewer account from a share request?
If you have received an email saying that someone is trying to share their background information with you. For this you will need a viewer account. Don’t worry, set up is easy! Click on the link in your email. Then click on the Create Viewer Account button. Fill out the User Account information. Click create account.
View “How to create a viewer account from a share request” step-by-step in PDF format »
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How do I share a background check?
If you would like to share your background check with others, it’s very easy to do. First login to your account. Once logged in, select the order tab on your dashboard. Click on the share button for the order you wish to share. Fill in the name and the email address of the person you wish to share with. Select whether you would like them to have access to a detailed report or a summary report. Click Send Invitation.
View “How to share a background check” step-by-step in PDF format »
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How do I request a shared background check?
Log into your account. From your Dashboard click on the Invite Friends Button. Fill out the information for the person you wish to request a background check from. Select a package from the dropdown.
View “How to request a shared background check” step-by-step in PDF format »
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How do I order a custom package?
First navigate to http://www.MyBackgroundCheck.com and click on the custom package link located at the bottom of the page. Then Select which package you wish to run from the form. Or customize your own package by choosing which individual searches are being run. Click Order Now. If you have an account click on the “Click Here” link. If not fill out the form to create your account. Follow the onscreen instructions.
View “How to order a custom package” step-by-step in PDF format »
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How do I order a background check?
If you would like to create an account and order a background check click the “Get Your Background Check Now »” button. Then Fill out the information on the form and click the “Get Your Background Check and FREE Guide Now” button. Choose the package you wish to order. (Click on Complete package details to see searches included). Complete the form information and enter your credit information. Click Order. Complete this form to finish creating an MyBackgroundCheck.com account. Follow the onscreen instructions for adding your search information.
View “How to order/create a new account” step-by-step in PDF format »
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How do I order a background check with an order code?
If your organization has sent you an order code navigate to http://www.MyBackgroundCheck.com and type your order code into the “Have an Order Code?” box and select go. Then you will be brought to a page with a description of the package and the referring organization. If you do not have an account click Create an account. If you do have an account type in your existing information into the “Login Name” and “Password” boxes. After creating an account or logging in follow the onscreen instructions.
View “How to use an order code” step-by-step in PDF format »
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How do I unexpire an order?
You can unexpire all of your previous orders for $14.95 allowing you to view and share the results. Note: The information provided on your previous orders will only be accurate up to the date of original purchase. If you would like to unexpire your order so that you can share and print the information again, click on any expired order and click Review Selected. Then click on Unexpire All Orders.
View “How to unexpire an order” step-by-step in PDF format »
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How do I update my account information?
From your account dashboard click Edit/Update My Account in the top right corner. Here you can change your password, your email address, mailing address, secret question/answer and profile options.
View “How to update your account information” step-by-step in PDF format »
Note: If you need to update your First, Middle, Last Name, or Social Security Number please contact customer service.
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How do I view and print a report?
Once you have logged into your account, click on the order you wish to view or print. If you wish to print the report, click the Investigative report type then click the Print Investigative report link.
View “How to view/print a report” step-by-step in PDF format »
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How do I view and print a shared report?
Once you have logged into your account, click on the shared report you wish to view or print. If you wish to print the report, click the Print Investigative report link.
View “How to view/print a shared report” step-by-step in PDF format »
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